Purple Engage turns WiFi sign-ins, till sales and sign-up forms into one record per guest, then reaches them by email, text, WhatsApp and offers.
No visits within the last 45 days
2,280 guests
1,790 can be emailed
The free plan is listed at 500 credits a month, with unlimited* contacts and no card.
No visits within the last 45 days
2,280 guests
1,790 can be emailed
Purple WiFi customers, not Purple Engage references
One venue or every site
The same platform for a single cafe and a 30-site group. You choose how much of it you use.
No designer and no data team needed. Start from ready-made templates on your own brand kit, and let your AI team draft the work.
One answer across every brand and site, with the controls your IT and finance teams ask for.
One system
Engage keeps one record, one consent ledger, one way of measuring and one approval rule underneath every channel, so each channel you add starts with what the others already know.
Your stack today
Visits, sales, bookings, messages and answers on one history, matched on email.
WiFi sign-ins, till sales, bookings, forms and files in one history, matched on email.
Checked at approval and again just before each message. An opt-out stays an opt-out, whatever you import.
Where a holdout is set, guests sent a campaign are compared with guests held back on purpose, with a 95% range or "not measured yet".
By default, nothing your AI team stages reaches a guest or spends a pound until a person approves that exact action.
Engage is not a booking system, a points scheme, a payment provider or a cookie banner. It reads the systems you already run and works beside your consent tool.
The platform
Ten jobs, one sign-in. Pick a tile to jump to its chapter.
Up close
Every WiFi sign-in, sign-up form, till receipt, booking and file becomes a guest you can market to. Only an explicit opt-in counts as marketing consent: accepting the WiFi terms never does.
More than 30 connectors in the directory, most of them in beta. HubSpot, Salesforce and Mailchimp sync guests both ways, and Engage reads your tills without writing sales back.
Cisco MerakiPilot
Cisco SpacesPilot
Juniper Mist
Square
Epos Now
Loyverse
LightspeedPilot
Oracle SimphonyPilot
ResDiaryPilot
MewsPilot
apaleoPilot
ShopifyPilot
Stripe
HubSpot
Salesforce
Mailchimp
Google Sheets
ZapierPilot
MakePilot
PipedreamPilot
Power AutomatePilot
MetaPilotSo "how many regulars do we have?" finally has one answer, for one venue or all of them.
Write once on your brand kit, preview it as a named guest and send it by email, text or WhatsApp. Consent is checked at approval and again just before each message.
A full-screen builder with offer, survey, video and promo code blocks, room for your own HTML, and a subject score with five suggested subjects.
One template for SMS and WhatsApp, sent through your own Twilio account at Twilio's price, with no Purple markup.
Colours, fonts and assets that every email, offer, survey, form and preference page follows. Here, a seasonal email in a venue's own brand, previewed on a phone.
Every campaign in one list, with its status, group, send date and audience. Plan the month on a calendar, test 2 to 4 versions, resend to non-openers and send at each guest's local time.
Seven offer types, set up in three steps with a live phone preview. Caps and a money budget stop you over-giving.
Rewards are vouchers: Engage does not run points, stamps or wallet passes.
Surveys with 16 question types and logic, on a hosted page in your venue's brand. Answers write to the guest record and feed segments and journeys.
Ask every guest for a review after a recorded visit, with no score gating and nothing offered in return. A reviews inbox per venue drafts AI replies from your venue facts, and a person approves each one.
Journeys
22 triggers, including joining your WiFi, making a purchase, completing a booking and checking out of a stay. Then emails, texts, offers, webhooks and team alerts, with waits of up to 90 days.
Some of the 22 triggers
Start free with 500 credits a month and unlimited* contacts. No card needed.
Your AI marketing team
Every night Engage compares your business with its own normal and raises ideas with the rows behind them. Ask for something in a sentence and it stages a plan in your own editors.
Nine checks every night, from lapsed regulars and welcome gaps to deliverability risk. Every figure on an idea is computed by the system, never by the AI.
By default, nothing reaches a guest until you approve it. The approval card shows how many guests the plan reaches after consent, named sample recipients and what cannot be undone. It is single-use and void if a word changes.
Ads are in pilot. The AI team can stage an ad draft but never launch or fund one. An outside AI assistant connected through Engage's MCP server can read and draft, never send.
Email your AI team stages keeps a 5% held-back group, so you learn what the work caused.
Rules, not guesses. Checks that read visits need a connected WiFi system; a venue without one still gets campaign, deliverability, journey and calendar ideas.
Three or more WiFi visits in 90 days, and none in the last 30.
New WiFi sign-ups with no welcome message within seven days.
The 45-day return rate well below its normal range.
Human opens or clicks far from usual within 72 hours of a send.
Recent sends set against the hours this audience opens.
Completion drops sharply at one step of a journey.
Bounces above 5%, spam complaints above 0.1% or a worsening trend.
A segment that grew 20% or more in 60 days with no sends.
An event within 14 days and nothing planned.
Results
Where a holdout is set, Engage grades a campaign against guests held back on purpose, with a range, or an honest "not measured yet".
Reports for campaigns, audience, automations, surveys and offers. "Not measured" is never shown as 0%.
Visits come from a connected WiFi system, so a measured return visit is a lower bound: guests who did not join the WiFi are not counted.
Compared
What changes when every channel shares one guest record.
| What you need | Purple Engage | A stack of separate tools |
|---|---|---|
| Who the guest is | Purple EngageOne record per guest, with visits, sales and bookings on it | A stack of separate toolsA separate copy in each tool |
| Consent | Purple EngageOne ledger, checked at approval and again before every message | A stack of separate toolsA consent state in each tool, kept in step by hand |
| Whether it worked | Purple EngageReturn visits and sales against a held-back group, where one is set | A stack of separate toolsOpens and clicks, counted differently in each tool |
| AI help | Purple EngageIdeas from your visit and till data, and nothing sent until you approve | A stack of separate toolsA separate assistant in each tool, where there is one |
| Approvals and spend | Purple EngageOne approval rule for sends and, in pilot, ad spend | A stack of separate toolsSet up again in each tool |
| What you pay for | Purple EngageCredits for what you send, with unlimited* contacts | A stack of separate toolsA subscription for each tool |
See named comparisons with Stampede, SevenRooms, Airship, Mailchimp and Klaviyo
Trust and enterprise
One consent ledger that every channel obeys. An opt-out stays an opt-out, whatever you import.
At approval and again just before each message. STOP closes the channel at once.
Imports, connectors, the API and the AI team cannot resubscribe a guest who opted out using older or undated evidence.
Topics, frequency and a 14, 30 or 90 day pause, honouring Global Privacy Control.
More than 30 registered routines, with tombstones so a replayed import cannot bring a person back.
Append-only, written in the same step as the action, and kept for at least two years.
Your team signs in through Purple ID, Purple's central identity.
Google Cloud europe-west4 in the Netherlands and us-west2 in Los Angeles. Email goes through the provider's EU region by default.
31 paths, 14 scopes and 600 requests a minute per key, with signed webhooks and hashed, scoped keys.
Outside AI tools can read and draft through Engage. No scope can send.
Engage is the consent authority for messaging and works beside your cookie banner, not instead of it.
See how Engage handles consentEngage for groups and enterprise
Pricing
Plans are measured in credits. Contacts are unlimited* on every plan, so a bigger WiFi list never raises your bill on its own.
Plus 10 more plans in between, with annual billing on every paid plan.
Listed prices, with VAT included where it applies.
Questions
No. Purple WiFi and Juniper Mist supply visits, with Cisco Spaces and Cisco Meraki in pilot, and you can also add guests from sign-up forms, tills, CSV imports and, in pilot, bookings. Engage works without Purple WiFi.
You pay for credits, the unit your plan's monthly allowance is measured in. Paid plans are listed from £12 a month for 5,000 credits, the free plan is listed at 500 credits a month, and contacts are unlimited* on every plan.
Email, SMS and WhatsApp, plus offers and surveys. Texts and WhatsApp go through your own Twilio account at Twilio's price, and Purple adds no markup.
No. By default nothing your AI team stages reaches a guest or spends money until a person approves that exact action. It can stage an ad draft (ads are in pilot), but never launch or fund one.
Where a holdout is set, Engage compares guests sent a campaign with guests held back on purpose: return visits and bookings over 14 days and sales over 30, with a 95% range. With fewer than 50 held back, it says "not measured yet".
Yes. They sync guests both ways, so you can run Engage alongside them while you move over.
Consent is checked at approval and again before each message, erasure reaches every registered routine and stays erased, connector credentials are kept under per-customer keys, and API keys are hashed and scoped.
Engage is not a booking system, a points scheme, a payment provider or a cookie banner, and its rewards are vouchers rather than points or stamps. It reads the systems you already run.
Start with one venue, alongside the tools you already run. The free plan is listed at 500 credits a month, with unlimited* contacts and no card.
Get started
